FAQ

404-815-1957
M–F 9:00am–5:00pm
Walk-ins Welcome

General Questions

Where are you located?

We are an Urgent Care Clinic, Family Medicine Practice, and Travel Medicine Clinic in intown Atlanta in the Virginia Highlands neighborhood across the street from La Fonda.

Our address is:
920 Ponce de Leon Ave NE
Atlanta, GA 30306

How long have you been in business?

We’ve been proudly serving our intown Atlanta community since 2004.

How can I schedule an appointment?

New and current patients must call our office at 404-815-1957 to schedule an appointment.

Telemedicine appointments are available.

I am a new patient. Where can I send my medical records?

Have your previous provider fax us your medical records to 404-815-1954. 

How do I get my medical records?

Through your Athena patient portal.

Is there parking?

Yes, we have free parking in the back of our building. 

Do you take walk-ins?

Absolutely! We take walk-ins and same-day appointments.

Can I get a well-patient exam today?

Making an appointment for a well-patient exam is preferable. Detailed physical exams like these take more time than other office visits – and some of the lab tests involved require you to fast for at least 10 hours prior to taking them. However, we’re happy to try and work you in – so just give us a call at 404-815-1957

Do you treat infants?

We will treat patients six months old and older. That said, we want to ensure the best treatment for your baby and believe pediatricians are uniquely positioned to provide that care.

Do you prescribe pain medications?

Yes. We prescribe pain medications as indicated for acutely painful conditions.  We do not provide long-term pain management for chronic conditions.  Each request for pain medication requires an in-person evaluation.

Can I get a refill on a prescription that was prescribed by my previous doctor?

In most cases, yes.  Since this varies case by case, please contact us at 404-815-1957.

How can I refill my prescription?

If it has been six months or less since your last visit, please call your pharmacy for a refill and they will contact us directly. 

If it has been more than 6 months, you will need to be seen by one of our providers.

Existing patients can also use their Athena patient portal.

How many days does it take for my lab results to come back?

Anywhere from 2-7 business days, depending on particular test and the laboratory used.

How can I get in touch with my provider?

Send a message through your Athena patient portal. 

How long does it take for my provider or a staff member to respond to my question?

We do our best to respond on the same day, but it could take 24-48 hours for us to get back to you. Messages sent on Friday afternoon may not be answered until the following Monday. If you are ill consider making an appointment or coming in as a walk-in.

COVID-19 Questions

Do you offer COVID-19 antibody tests?

Yes we do!  We offer the early IgM and longer lasting IgG antibody testing that is specific for the COVID-19 coronavirus. It is a simple blood test that typically turns results around within 48hrs to a week.

Do you offer COVID-19 antigen tests?

We do! If you have any of these symptoms (shortness of breath, fever, cough, sore throat, vomiting/ diarrhea, loss of sense of smell) please call the front desk so that we can triage you to the appropriate area in the clinic. We do our coronavirus swabs in an isolation room, separate from the rest of the clinic.

What is your safety procedure for COVID-19?

We have built an isolation room at the front of the clinic with a separate entrance for testing and treating COVID-19 patients. If a patient has any concerning symptoms for coronavirus, Dr. Beaulieu will meet and evaluate them there.

For our patients not exhibiting symptoms concerning for COVID 19, we have them wait in their cars and triage their situation via phone before having them come into an exam room, which we disinfect thoroughly between each patient.

Our healthcare team members wear masks and the appropriate PPE to protect themselves and our patients.

We also offer telemedicine visits with one of our Advanced Practicing Providers.

Pricing & Insurance Questions

What do I do if I have a question about my bill?

Most questions should be directed to your insurance company, as each person’s coverage is unique. If your insurance company cannot answer the question, feel free to call our office at 404-815-1957 or message us in the secure patient portal.

Do you take Medicare, Medicaid, or Tricare?

No. But we do offer very competitive cash prices for labs, diagnostics and exams.

Are you a free clinic?

No. But we offer competitive cash prices for a visit plus two basic labs.

Does insurance cover travel medicine?

No. Our travel clinic does not accept insurance, but we are happy to provide you with an invoice for you to submit to your insurance for reimbursement.