people in lobby at Highland Urgent Care & Family Medicine

FAQ

M–Th 9:00am–5:00pm
Friday 9:00am–4:00pm
Walk-ins Welcome

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General Questions

Where are you located?

We’re a Direct Primary Care Practice, Travel Medicine Clinic, Functional Medicine Practice and Urgent Care Clinic in intown Atlanta in the Virginia-Highland neighborhood on Ponce de Leon Ave. right across from La Fonda.

Our address is:
920 Ponce de Leon Ave NE
Atlanta, GA 30306

How long have you been in business?

We’ve been proudly serving our intown Atlanta community since 2004.

How can I schedule an appointment?

New and current patients must call our office at 404-815-1957 to schedule an appointment.

Telemedicine appointments are available.

I am a new patient. Where can I send my medical records?

Have your previous provider fax us your medical records to 404-815-1954.

How do I get my medical records?

Through your Athena patient portal.

Is there parking?

Yes, we have free parking in the back of our building.

Do you take walk-ins?

Yes. Walk-ins are welcome at our Urgent Care Clinic and Travel Medicine Clinic.  Pear’d and Highland Personal Health members can also walk in to see their provider.

We appreciate appointments, but if you’re sick, come on in and we’ll work you into the schedule.

Can I get a well-patient exam today?

Making an appointment for a well-patient exam is preferable. Detailed physical exams like these take more time than other office visits – and some of the lab tests involved require you to fast for at least 10 hours prior to taking them. However, we’re happy to try and work you in – so just give us a call at 404-815-1957.

Do you treat infants?

We will treat patients six months old and older. That said, we want to ensure the best treatment for your baby and believe pediatricians are uniquely positioned to provide that care.

Do you prescribe pain medications?

Yes. We prescribe short-term pain medications as indicated for acutely painful conditions. We do not provide long-term pain management for chronic conditions, unless we’re actively treating you as a Pear’d or Highland Personal Health member. Each request for pain medication requires an in-person evaluation.

Can I get a refill on a prescription that was prescribed by my previous doctor?

In most cases, yes. Since this varies case by case, please contact us at 404-815-1957.

How can I refill my prescription?

Existing patients: Please submit prescription refill requests through your pharmacy or Athena patient portal. If an appointment is required before your refill can be approved, our team will contact you.

How many days does it take for my lab results to come back?

Anywhere from 2–7 business days, depending on the particular test and the laboratory used.

How can I get in touch with my provider?

Send a message through your Athena patient portal.

How long does it take for my provider or a staff member to respond to my question?

Our aim is to respond to all calls from members within 24 hours. If you call on Friday afternoon, your call may not be returned until the following Monday.

Get the healthcare you deserve.

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What people are saying

mike haggerty

Above and beyond

Dr Nick was my doctor for about a decade. You couldn’t find a more caring doctor. Several times he went above and beyond to ensure I was on the right track. Now, I am a VA patient and I do miss his top notch care. Once my son is out of pediatrics I will send him here.

Michael Haggerty

Quickest urgent care I've been to!

No wait time on a walk in. Was able to take an A1C test and get blood work done. All staff was helpful. Quickest urgent care I’ve been to.

Nolan Valk

Great value!

Came in last minute before a trip to Thailand. The staff was so nice and reassuring. I was quickly seen and given my typhoid vaccine. The PA gave me lots of information on how to prevent Japanese encephalitis & other diseases that are endemic to Thailand. I also got antibiotics and antiemetics included with the consultation fee!

Ashley Snyder